Frequently Asked Questions (FAQ)

What is Soulful Swag?

Soulful Swag is an online store that sells HBCU apparel, culturally inspired products, and unique swag that celebrates Black excellence. We are more than just a brand—we are a movement, reinvesting a portion of our profits into scholarships, Black-owned businesses, and community activism.

What products do you offer?

We offer a variety of HBCU-themed apparel and accessories, including: ✔ Hoodies & Sweatshirts – Represent your HBCU in style. ✔ T-Shirts – Cultural and motivational designs for everyday wear. ✔ Hats & Accessories – Snapbacks, beanies, and more swag items. ✔ Home & Lifestyle – Mugs, posters, and decor that reflect Black pride. ✔ Limited-Edition Swag – Unique collections inspired by Black culture.

How does my purchase support the Black community?

A portion of every sale goes toward: ✅ HBCU Scholarships – Helping students afford college. ✅ Black Business Spotlight Program – Promoting and funding Black entrepreneurs. ✅ Community Give-Back Initiative – Donations to grassroots organizations. ✅ Buy 1, Give 1 Clothing Drive – Providing apparel to underserved communities.

Do you carry all HBCUs?

We are continuously adding more HBCU designs to our collection. If your school isn’t available yet, let us know at support@soulfulswag.com, and we’ll consider adding it in the future!

How do I determine my size?

We provide a detailed size chart on each product page. Our apparel fits true to size, but we recommend checking the measurements to ensure the best fit. If you need assistance, contact us at support@soulfulswag.com.

What payment methods do you accept?

We accept: 💳 Credit/Debit Cards – Visa, MasterCard, AMEX, Discover 💲 PayPal – Secure checkout option 📱 Apple Pay & Google Pay – Fast mobile checkout

How long does it take to process my order?

ll items are made-to-order, meaning we need 2-7 business days to process before shipping. You’ll receive a tracking number once your order is shipped.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can track it directly through our website or your shipping carrier’s site.

Do you offer bulk or custom orders?

Yes! We offer bulk discounts for group orders, HBCU alumni associations, and special events. We also provide custom designs for schools and organizations. Contact partnerships@soulfulswag.com for details.

How can I contact customer support?

We’re here to help! You can reach us at: 📧 Email: support@soulfulswag.com